Many companies are turning to a virtual PBX or VOIP system
in order to manage the telecommunications needs that they
have. While these can be a fantastic way to save money it is
important to make sure that the system you get will have the
features that you need. Here is a look at some of the different
features that a VOIP or virtual PBX system can have and how
to choose the right kind of system for your company.
Possible features that your VOIP or PBX system can have
While it can be helpful to have different phone extensions for various staff members there are other features that can help you ensure your ability to manage calls is maximized. Some features that you may want to consider incorporating into your VOIP or PBX system are:
- Extension dialing
- Auto-attendant
- Voice mail to email
- Call queuing
- Call transferring
- Call forwarding features
- notification of calls
- Internet faxing (both sent and received)
Many of these features are particularly helpful if you need to be able to keep in touch with your customers and their needs while you are traveling or out of the office for any reason. You may also want to make sure that the system you choose will be able to accommodate the addition of future phone lines or extensions in the future. Making sure that your system allows you remote access will also help ensure that your system is a flexible and productive as possible.
Factors to consider when selecting a VOIP provider
There are a number of factors that you need to consider when choosing your a VOIP provider. If you select the wrong provider or the wrong plan you may find that your telecommunications costs are still higher than you are hoping for. Here are a few factors that you can use to compare different hosted VOIP providers and choose the system that is right for your company:
- Whether there is an activation fee or not
- How many phone extensions you get for a specific price
- How many minutes are included under a specific VOIP plan
- The cost of any overage minutes
- Whether internet fax is included in a particular VOIP system
- Whether you are able to perform conference calling
- Whether you can get email message alerts
- If call screening is included in the cost of a particular plan
- What web management features there are and whether it is included
- How much additional extensions will cost
By using these factors you will be able to determine which provider can offer you the best system for your company and its telecommunications needs.
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